Privacy Policy

1. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

• Identity Data: includes first name, last name, username or similar identifier.

• Contact Data: includes billing address, delivery address, email address and telephone numbers.

• Transaction Data: includes details about payments to and from you and other details of products you have purchased from us.

• Technical Data: includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Profile Data: includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

• Usage Data: includes information about how you use our website, products and services.

• Marketing and Communications Data: includes your preferences in receiving marketing from us and our third parties and your communication preferences.

2. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer.

• To process and deliver your orders including managing payments, fees and charges.

• To manage our relationship with you which will include notifying you about changes to our terms or privacy policy.

• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data).

• To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you.

• To use data analytics to improve our website, products/services, marketing, customer relationships and experiences.

3. Sharing Your Information

We may share your personal data with the parties set out below for the purposes set out above:

• Service providers who provide IT and system administration services.

• Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.

• Payment processing partners (e.g., Safepay, Easypaisa, JazzCash, Credit Card Processors).

• Delivery and logistics partners for order fulfillment.

• Government authorities as required by Pakistan law.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

4. Cookies

We use cookies and similar tracking technologies to track the activity on our website and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

5. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

6. Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to:

• Request access to your personal data.

• Request correction of your personal data.

• Request erasure of your personal data.

• Object to processing of your personal data.

• Request restriction of processing your personal data.

• Request transfer of your personal data.

• Right to withdraw consent.

If you wish to exercise any of these rights, please contact us using the details provided in Section 8.

7. Children’s Privacy

Our website is not intended for children under 18 years of age. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal data from children without verification of parental consent, we take steps to remove that information from our servers.

8. Contact Us

If you have any questions about this privacy policy or our privacy practices, or if you wish to exercise any of your legal rights, please contact us using the following details:

Email: help@newgreen.pk
WhatsApp: +92(321)-8452 718
Address: Rail Bazaar Pattoki