Terms & Conditions

General Information

– Business Name: New green Traders
– Registered Address: Rail Bazaar Pattoki
– Email:help@newgreen.pk
– WhatsApp: +92321-8452718

These Terms and Conditions apply to all users, visitors, and customers of this website.

Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian. If you are under 18, you may only use the website with the involvement of a parent or guardian.

Products and Pricing

– All product descriptions, images, and prices are subject to change without notice.
– We make every effort to display accurate product information, but we do not guarantee that product descriptions, colors, or other content are error-free.
– Prices displayed are in [Pakistani Rupees (PKR)] and include applicable taxes unless stated otherwise.
– We reserve the right to modify or discontinue any product at any time without prior notice.
– In case of a pricing error, we reserve the right to cancel any orders placed for the incorrectly priced product.

Orders and Acceptance

– Placing an order on our website constitutes an offer to purchase the products.
– We reserve the right to refuse or cancel any order for reasons including but not limited to: product availability, errors in pricing or product information, suspected fraud, or violation of these terms.
– Once an order is placed, you will receive an order confirmation email. This does not guarantee acceptance of your order.
– A confirmed order becomes a binding contract when we dispatch the products and send you a shipping confirmation.

Payments

We accept the following payment methods in Pakistan:

– Credit/Debit Cards (Visa, Mastercard)
– Easypaisa
– JazzCash
– Bank Transfer
– Cash on Delivery (COD) – where available

By providing a payment method, you confirm that you are authorized to use that method. All payments are processed securely through third-party payment gateways. We do not store your full payment details.

Shipping and Delivery

– We deliver to addresses within Pakistan only (unless otherwise stated).
– Delivery times are estimates and not guaranteed. Actual delivery may vary due to factors beyond our control.
– Shipping charges will be clearly displayed at checkout.
– Risk of loss and title for products pass to you upon delivery.
– Please refer to our separate **Shipping Policy** for detailed information.

Returns, Refunds, and Exchanges

– If you receive a damaged, defective, or incorrect product, please contact us within [7] days of delivery.
– To be eligible for a return, the product must be unused, in original packaging, and with all tags attached.
– We do not accept returns for change of mind unless specified otherwise.
– Refunds will be processed using the original payment method within [7–14] business days after approval.
– Please refer to our **Refund and Returns Policy** for complete details.

Cancellation Policy

– You may cancel your order before it has been dispatched. Contact us immediately via phone or WhatsApp.
– Once the order is dispatched, cancellation may not be possible. In that case, you may need to follow the return process.
– We reserve the right to cancel any order due to suspected fraud, stock unavailability, or pricing errors.

User Accounts

– You may need to create an account to place orders. You are responsible for maintaining the confidentiality of your login credentials.
– You agree to provide accurate, current, and complete information during registration and checkout.
– We reserve the right to suspend or terminate your account if you violate these terms.

Prohibited Activities

You agree not to use the website for any unlawful purpose or to:

– Violate any applicable local, provincial, national, or international law (including Pakistani laws).
– Transmit any viruses, malware, or harmful code.
– Attempt to gain unauthorized access to our systems.
– Engage in any activity that disrupts or interferes with the website’s functionality.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of [Your Brand Name] or its content suppliers and is protected by Pakistani and international copyright laws. You may not reproduce, distribute, or create derivative works without our written permission.

Limitation of Liability

To the maximum extent permitted by Pakistani law, [Your Brand Name] shall not be liable for any indirect, incidental, special, or consequential damages arising out of or related to your use of the website or purchase of products. Our total liability to you shall not exceed the amount you paid for the product in question.

Disclaimer of Warranties

The website and products are provided on an “as is” and “as available” basis without any warranties, express or implied. We do not warrant that the website will be uninterrupted, error-free, or free of viruses.

Governing Law and Dispute Resolution

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any dispute arising out of or relating to these terms shall first be attempted to be resolved through informal negotiation. If not resolved, the dispute shall be submitted to the exclusive jurisdiction of the courts in [Your City, Pakistan].

Changes to Terms

We reserve the right to update or modify these Terms and Conditions at any time without prior notice. The latest version will always be posted on this page with the “Last Updated” date. Your continued use of the website after any changes constitutes acceptance of the new terms.